Privacy Policy

Last updated: June 2026

1. Introduction

At SW MECHANICS, we take your privacy seriously and are committed to protecting it. This Privacy Policy explains how we collect, use, store, share and safeguard personal information when you visit our website, request a vehicle quote, book a mobile mechanic, or contact us about repairs, MOTs, servicing or emergency breakdown assistance across the UK.

2. Who We Are

SW MECHANICS is a UK-based mobile mechanic and automotive service provider. We help drivers book professional vehicle repairs, diagnostics, MOT tests and roadside assistance at their home, workplace or roadside location. If you have any questions about this policy or your data, please contact us via our contact page.

3. What Information We Collect

We may collect personal information that you voluntarily provide, including when you:

• Submit an enquiry, quote request or contact form (name, email, phone, postcode, vehicle registration and service details).
• Book a mobile mechanic appointment or request a callback.
• Communicate with us by email, phone or WhatsApp.
• Register for an account if account features are offered on our platform.

We may also automatically collect technical data such as IP address, device type, browser type, pages visited and analytics data through cookies or similar technologies.

4. How We Use Your Information

We use personal information to:

• Provide quotations, bookings and mobile mechanic services you request.
• Look up vehicle details (where you provide a UK registration number) to prepare accurate quotes.
• Communicate about enquiries, appointments, service updates and support.
• Improve our website, services and customer experience.
• Send marketing communications only where you have given consent.

We do not use your personal data for purposes unrelated to your requests or our business relationship with you.

5. Legal Basis for Processing

We process personal data where it is necessary to perform a contract, comply with legal obligations, pursue legitimate interests (such as improving our services and securing our systems), or where you have given consent (for example, for certain marketing messages).

6. Cookies and Tracking

Our website uses cookies and similar technologies to understand how visitors use the site, remember preferences and support analytics and performance. You can manage cookie preferences through your browser settings.

7. Sharing Your Information

We only share personal data where necessary:

• With service providers who support hosting, email delivery, analytics or payment processing.
• With DVLA or authorised vehicle data providers when you request a registration lookup (only the data required for that lookup).
• With law enforcement or regulators when required by law.

We do not sell your personal information to third parties for their marketing purposes.

8. Data Retention and Security

We retain personal data only for as long as necessary to fulfil services, meet legal obligations, resolve disputes and enforce agreements. We implement appropriate technical and organisational measures to protect data against unauthorised access, loss or misuse.

9. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you.
• Request correction or erasure of your data.
• Object to or restrict certain processing, or withdraw consent where applicable.
• Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise your rights, please contact us using the details on our contact page.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. Updated versions will be published on this page with a revised “Last updated” date.